Gather Desk Support
Need help with Gather Desk? Contact us and we’ll review your request.
Before contacting support
For a technical issue, it helps to include:
- a short description of what happened and what you expected;
- the steps that reproduce the issue;
- your iPhone/iPad model and iOS version;
- the Gather Desk app version, if available; and
- a screenshot of the issue, if it does not contain information you prefer to keep private.
Please do not email passwords, payment-card details, or unnecessary sensitive personal information.
Common issues
AI response does not load
Check your internet connection, close and reopen Gather Desk, and try the request again. Some AI models or third-party services can also be temporarily unavailable.
Upload or scan does not work
Confirm that Gather Desk has the required iOS permission for the feature you are using and that the selected content is supported. You can review app permissions in iOS Settings.
AI data-sharing consent
Gather Desk asks for explicit permission before personal data or submitted content is sent to a third-party AI provider where required. If you do not grant the relevant permission, features that depend on that provider may be unavailable.
Conversation history
Gather Desk may keep previous topics and conversations so you can return to them. If a conversation is missing or you want stored data removed, contact us at [email protected].
Privacy and data deletion requests
To ask a privacy question, withdraw consent, request access to personal data, or request deletion, email [email protected]. For deletion requests, use the subject “Gather Desk Data Deletion Request” and include enough information for us to identify the relevant data without sending unnecessary sensitive information.
App Store purchases
If Gather Desk offers an App Store purchase or subscription, the transaction is processed by Apple. You can manage eligible subscriptions and purchase settings through your Apple ID. For a product-specific billing question, you can also contact us at the support email above.